Transparent tracking from our shelves to your doorstep. Your package's journey, monitored.
We offer FREE* shipping Australia wide on orders over $129* and a computed shipping rate for orders under $129 *excluding some really heavy products or remote postcodes which will be calculated at checkout, and easy self-serve 30-day returns 📦If you
Yes, we accept orders from almost anywhere in the world. International shipping fees will be calculated upon checkout. Estimated delivery time for international orders is 5-15 business days.
We do our absolute best to ship orders as early as the next business day from placing your order! You'll receive tracking via email and text (if subscribed) as soon as it's on its way to you 📱Pre-order products (their delay is clearly marked on thei
Need to know where your order is? Here are some quick guidelines on tracking your order once it has shipped
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
A shipping confirmation email including carrier specific tracking information will typically be sent within 1 - 2 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your track
* Regular Shipping- Aust Post eParcel- Aramex / Fastways- Couriers Please- Direct Freight Express- TOLL. * Express shipping- eParcel Express. * International Shipping- Aust Post International Standard
Have you thoroughly checked inside the box your order came in?. If you have missing items from your order, can you check in between your packaged products to see if it's there?. To save up on space and reduce packing waste, we usually pack small item
Orders that are obviously large, heavy and bulky, or product that are tagged with "Bulky" or "Oversized" will be sent on a pallet, and may require a forklift to unload, OR if a forklift is not available, hand unload will be required. This is the cust
Yes, if you can get mail, then chances are we can ship to you. If you think that your location is super remote, contact the team and we'll sort it out for you.
We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please Contact Us immediately.
Yes!. Our system automatically detects if you're within a 10KM radius of our HQ 3 / 5 Brooks Avenue Wyoming, NSW 2250 and the "Click n Collect" option will show up at the checkout page and you can collect your order at the HQ. Don't forget to say hi!
We are currently working on other pick-up locations across the East Coast of Australia. But until these plans materialise, we pride ourselves in our free* (for orders $129 and above) and fast Australia-wide shipping. By centralising our operations in
In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or 1300511901 with your order number and any relevant details. We understand the disappointment of receiving a damaged pack
Sometimes the carriers can leave your article in a safe spot, which involves hiding it from street-view. Please check behind cushions, under tables, or anywhere a courier could safely hide your article. After an order has been delivered, we do not ac
Once we process your order and ship it, the delivery time depends on your shipping method. Below are the estimates:1. Standard Post usually takes 3 to 5 business days.2. Express Delivery takes 1-3 business days. 3. International orders (outside of AU
Chances are your order hasn't populated in the carrier's system yet; please check back in 24 hours.You can conveniently track your order using our tracking portal here. If you have received a dispatch email notification but are still unable to track
Yes, express shipping can be added at checkout. Express shipping usually takes 1-3 business days to deliver once your order is shipped.
Christmas 2024 Update:. Need your pool supplies fast? We are dispatching on business days throughout the Christmas/NYE holiday period.
We know you're excited to receive your Daisy pool cover or roller, and we appreciate your patience. Here’s why the delivery timeframe may take a little longer:. Custom-Made to Your SpecificationsDaisy pool covers and rollers are individually crafted
We understand how important free shipping is to our customers, and we strive to offer it whenever possible. However, there are certain factors that can result in a shipping charge being applied to your order at checkout:. Item Size and WeightSome ite
We understand how frustrating it can be to experience delays with your order. While we aim to deliver your items on time, delays can occur due to several factors, including:. We are committed to keeping you informed about the status of your order. If
We understand how concerning it can be when tracking information doesn't update or if it seems like your order is lost. Here’s what to do and how we can assist:. Check for Delays in the Tracking SystemTracking updates can sometimes lag due to delays
Acoustic Box enclosures are carefully custom-made to match your specified dimensions, ensuring a perfect fit for your needs. Because these enclosures are not pre-stocked and are crafted to order, their production process begins as soon as your order
Thank you for your order with Mr Pool Man! Here’s why your order may have been split:. The remaining items in your order are on their way and should arrive soon. We appreciate your patience as we complete the delivery process. If you have any questio