Tracking Issues or Potentially Lost OrdersUpdated a month ago

My Tracking Information Hasn't Updated, or My Order Seems to Be Lost. What Should I Do?

We understand how concerning it can be when tracking information doesn't update or if it seems like your order is lost. Here’s what to do and how we can assist:

1. Check for Delays in the Tracking System
   Tracking updates can sometimes lag due to delays in the carrier's system. In some cases, your order may have already been delivered without the tracking information reflecting the latest status.

2. Contact Us for Assistance
   If you’ve waited longer than the expected delivery timeframe or notice unusual tracking activity, please reach out to us. We’re here to investigate the status of your order and provide updates.

3. Lost in Transit? We’ve Got You Covered
   If it appears that your order has been lost in transit, we’ll arrange to send a replacement as quickly as possible. Additionally, we’ll handle the process of locating the original shipment.

4. If the Original Shipment Arrives Later
   On rare occasions, the original item might arrive after a replacement has already been sent. If this happens, please let us know. We’ll happily organize to have the duplicate item returned to us at no cost to you.

We’re committed to making things right and ensuring you receive your order as soon as possible. Thank you for your patience and understanding!