What if my package gets lost or arrives damaged?Updated a year ago

Please let us know ASAP if any items on your order arrive damaged or missing. Please keep all original shipping boxes and take pictures if possible. Damaged item claims are handled through the shipping carrier or the vendor if they have been packaged incorrectly. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Lost packages

In the event that your order is lost during transit, please reach out to our customer support team at support@mrpoolman.com.au or 1300511901 with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@mrpoolman.com.au within 24 of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.