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Returns and Refunds

Our hassle-free return policy ensures customer satisfaction. Navigate returns with ease.

Do you offer refunds or exchanges?

Yes we offer refunds, no we do not offer exchanges. We offer refunds within 60 days of purchase. Some big and bulky products, such as pool covers, are excluded from this return policy. To be eligible for a refund or exchange, items must be returned i

How do I make a return?

Returns must be initiated within 60 of receiving your order. Items must be unused and in the original packaging. Initiate the return process here. Note: Returns due to change of mind or ordered wrong product will incur a $15 return label fee, which w

I received the wrong item / The product is deffective

In the unlikely event you have received the wrong item, please contact us immediately with the following information:. * Your order number* The name of the item you did not receive* The name of the item you received in its place* A photograph of the

Can I get a refund if I used a discount code?

Orders placed using a discount code are eligible for store credit only.

Refunds for Cancelled Orders

We aim to process refunds promptly after an order cancellation to minimize delays. Once you cancel your order, the refund is initiated immediately on our end. However, the time it takes for the funds to appear in your account or on your payment metho

Return Labels

If you’ve received a return postage label from us (usually emailed via Australia Post), please follow these steps to ensure a smooth return process:. Print the Label. No Printer? No Problem!. Drop Off at Australia Post. Return Label Fees. Include You

How to Return an Item Purchased on eBay

If you need to return an item purchased on eBay, please follow the steps below to ensure a smooth return process:. Initiate the Return Process on eBay. Include Relevant Information. By using eBay’s return system, you can streamline the process and av