I received the wrong item / The product is deffectiveUpdated a year ago

In the unlikely event you have received the wrong item, please contact us immediately with the following information:

* Your order number
* The name of the item you did not receive
* The name of the item you received in its place
* A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction. We have vendor processes we need to follow to ensure correct documentation for warranty claims.

Please note we need to follow these procedures.

All claims for parcels arriving damaged must be made within 7 days of the delivery date. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified as quickly as possible.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.