Do you offer refunds or exchanges?Updated a year ago

Yes we offer refunds, no we do not offer exchanges.

We offer refunds within 60 days of purchase. Some big and bulky products, such as pool covers, are excluded from this return policy. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact.

Lodge your return here. Refunds will be processed to the original payment method within 7 business days days of receiving the returned item.

Unfortunately, we are unable to offer exchanges after a purchase has been made. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected] or 1300511901. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.