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Troubleshooting and Advanced Pool Care

How to Remove Calcium Buildup on Pool Tiles

Calcium deposits (white, crusty scaling) are common in pools with hard water or imbalanced chemistry. Left untreated, they can stain tiles and clog filters. Here’s how to safely dissolve or scrub them away. Prevent future buildup by fixing the root c

How to Lower Cyanuric Acid Levels

To lower the stabilizer (cyanuric acid, CYA) levels in your pool, follow these steps:. Use a liquid test kit for accuracy (ideal range: 30–50 ppm). Confirm levels exceed the recommended range (e.g., 80–100 ppm). Formula:. Example: From 100 ppm to 50

How to Get Rid of Pool Frogs, Ducks, & Other Pests

Frogs, insects, and other critters love pools as much as we do—but they can clog filters, spread bacteria, and disrupt your swim. Here’s how to evict them humanely and keep your pool pest-free. Why They’re a Problem:. Cane toads are toxic (risk to pe

What to Do If Your Pool Water Turns Green Overnight

A green pool overnight is almost always an algae takeover—thanks to Australia’s warm temps, low chlorine, or a storm stirring up spores. Don’t panic! Here’s how to turn green to clean, and restore clarity fast. Check chlorine: Likely 0 ppm (algae con

How to Balance Pool Water for Saltwater Pools: A Step-by-Step Guide

Balancing a saltwater pool ensures efficient chlorine production, water clarity, and equipment longevity. Here’s a structured approach to maintaining ideal water chemistry:. Frequency: Weekly, and after heavy use, rain, or storms. Key Parameters:. Sa

Why Is My Pool Pump Not Priming?

A pool pump that fails to prime can’t circulate water effectively, leading to potential damage. Here’s a structured approach to diagnose and resolve the issue:. Pool Water Level: Ensure it’s at least halfway up the skimmer opening. Low water levels c

Getting the Best Technical Support for Your Pool Equipment

We understand that there may be times when you need technical assistance with your pool equipment. To ensure we can provide you with the best and fastest support, please include as much detail as possible in your inquiry. Providing comprehensive info

Troubleshooting Your Pool Light

If your pool light isn't functioning properly, we recommend following these initial troubleshooting steps. This guide will help you identify potential issues and determine the best course of action. Check Voltage Output at the Transformer. Test Cable

Troubleshooting Air Leaks in Your Pool System

An air leak can significantly impact the performance of your pool. One common indicator is the presence of air bubbles returning to the pool at the return jets while the system is running. To locate and resolve the air leak, follow these steps:. At t

Troubleshooting Suction Pool Cleaner Issues

If your suction pool cleaner isn't working properly, there are several factors to investigate. Below is a step-by-step guide to help diagnose and resolve the issue. Inspect the Cleaner. Check the Hoses. Skimmer Box Components. Cleaner Head Suction. S

Why We Can’t Provide Onsite Service for Technical Issues

Diagnosing complex pool issues can be challenging, especially when done remotely. In many cases, having a local pool technician assess the problem onsite is the most effective way to address the issue. Here’s why:. While we’re unable to provide onsit