Getting the Best Technical Support for Your Pool EquipmentUpdated a month ago

We understand that there may be times when you need technical assistance with your pool equipment. To ensure we can provide you with the best and fastest support, please include as much detail as possible in your inquiry. Providing comprehensive information upfront enables our technical team to efficiently identify the issue and recommend a solution.

Essential Information to Include in Your Inquiry

1. Clear Description of the Issue

   • Be as specific as possible about the problem you're facing.
   • For example, explain what isn’t working or describe any unusual sounds, leaks, or other signs of malfunction.

2. Order Number

   • If your inquiry relates to a previous purchase, include the order number.
   • This helps us quickly access your order history and product details.

3. Make and Model of the Product

   • Provide the exact make and model of the product in question.
   • If you're unsure, send us photos of the product and any relevant parts for reference.

4. Troubleshooting Steps Already Taken

   • Share the steps you've already tried to fix the issue.
   • This helps us avoid repeating solutions and focus on new ones.

5. Part Numbers, Codes, or Serial Numbers

   • Check the product or its packaging for any part numbers, codes, or serial numbers.
   • These details are often crucial for identifying the specific product and diagnosing potential problems.

6. Your Best Contact Phone Number

   • Provide a phone number where we can reach you if needed.
   • This allows our technical team to clarify information or offer immediate assistance.

Next Steps

Once you provide this information, we will forward your inquiry to our technical experts. Please allow one business day for them to review your details and respond. If they require additional information, they will reach out to you directly.

By sharing thorough details in your initial inquiry, you help us better understand your situation and significantly speed up the resolution process. We appreciate your cooperation and look forward to assisting you with your pool equipment needs!