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Ordering and Payment

Streamlined processes from selection to payment. Experience seamless transactions.

What payment options do you have available?

We accept all major credit cards like Visa, Mastercard, and Amex. We also accept online wallets such as Paypal, Gpay, Apple Pay and Shop Pay.We also have installment payment plans available through Afterpay, Zip, and Splitit.To learn more about our a

How To Reorder A Product

Navigate to your account section and login: https://mrpoolman.com.au/accountFrom there, you will be able to view all previous orders, making reordering easy!If you do not yet have an account, please contact us and we will be more than happy to assist

How do I cancel my order?

You may contact our customer service team at [email protected] or 1300511901 to request cancellation. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatche

I think I ordered the wrong product, can I cancel my order?

If you change your mind, act quickly! We turn around and process orders extremely quickly, usually within a few hours. Orders can only be modified prior to dispatch, once an order has been sent, we can contact the carrier, but there is no guarantee a

Can you provide a free quote?

Absolutely!. Whether you're looking for a full-on equipment package or enough pool chemicals to last you through the season, you can reach out through this page to get a free, no-obligation quote.

Custom Pool Package

Overhauling your pool with the latest equipment or setting up a new pool? Send an email to [email protected] with the subject "Custom Quote" and put in what you need in the email's body and we'll get back to you with a free and obligation-free

How to place an order

Browse and Search:. Product Details:. Add to Cart:. Checkout:. Review Order:. Payment:. Place Order:. Track Your Order:

Payment Troubleshooting Tips

Here are some troubleshooting tips for common online payment issues:. Check Your Payment Information:. Update Your Payment Method:. Contact Your Bank or Credit Card Provider:. Check for Sufficient Funds:. Try a Different Payment Method:. Clear Browse

How do I change my biling information?

Provide us with your order number and updated billing information and then we will change this manually in the system for you.

My order was cancelled. What happened?

We understand that having your order cancelled can be frustrating, and we apologize for any inconvenience this may have caused. In this case, your order may have been flagged and cancelled due to our bank detecting the transaction as potentially frau

Need to Add Something to Your Mr Pool Man Order?

We understand that you might realize you've forgotten an item or want to add something extra to your order after completing your purchase. While we strive to be as accommodating as possible, there are some system limitations that prevent us from modi