Need to Add Something to Your Mr Pool Man Order?Updated a month ago

We understand that you might realize you've forgotten an item or want to add something extra to your order after completing your purchase. While we strive to be as accommodating as possible, there are some system limitations that prevent us from modifying orders once they’ve been processed. Here’s a detailed explanation and the steps you can take:

Why Can't I Simply Add to My Existing Order?

Once your order is processed in our system, it immediately begins its journey through several integrated platforms for picking, packing, and dispatching. Due to the efficiency of this streamlined process, we’re unable to accept additional items for orders that have already been processed. This ensures we fulfill your initial order as quickly as possible.The moment an order moves through these platforms, it becomes challenging to retrieve and modify it.

What Are My Options if I Need to Add Something?

No need to worry! You still have ways to get what you need. Follow these steps:

1. Contact Us with Your Order Number

• Reach out to our team as soon as possible and provide your order number. This will allow us to check the current status of your order.

2. Possible Cancellation (If Not Yet Dispatched)

• If your original order hasn’t yet been picked, packed, and dispatched, we may be able to cancel it and issue a full refund.

3. Place a New, Updated Order

• Once your original order is cancelled (if applicable), you can place a new order that includes all the items you want.

Important Considerations for New Orders

• Shipping Charges May Apply:
  • If your updated order falls below our free shipping threshold, it will be subject to our standard shipping charges.
  • You can review our full shipping policy here: https://mrpoolman.com.au/pages/shipping

In Summary

While we can't modify an order once it's been processed, we're happy to check if it’s possible to cancel it so you can place a new, updated order. The fastest way to resolve this is to contact us with your order number immediately!