My order was cancelled. What happened?Updated 2 months ago

Why Was My Order Cancelled?

We understand that having your order cancelled can be frustrating, and we apologize for any inconvenience this may have caused. In this case, your order may have been flagged and cancelled due to our bank detecting the transaction as potentially fraudulent. This is part of our commitment to safeguarding our customers from credit card fraud and maintaining a secure shopping experience.

What Happens Next?

As a security measure, we’ve already processed a refund for the cancelled transaction. The refund should be visible in your account shortly, depending on your bank's processing times. We recommend checking your bank statements or online banking app for confirmation. If the refund doesn’t appear after a few business days, please feel free to contact us for assistance.

What Can I Do If This Was a Mistake?

If you believe your order was incorrectly flagged and cancelled, here’s what you can do:

• Place a new Order: Create a new order
• Use a different payment method: Your previous payment method may have been flagged by our system or your bank, try using a different card or payment channel 

Rest assured, we’ll prioritize and process your new order promptly to ensure minimal delays. Our team is here to help if you encounter any issues during this process.

Contact Us for Support

If you need further clarification or assistance, don't hesitate to reach out to our customer support team. We’re here to ensure your shopping experience is smooth and hassle-free.