Payment Troubleshooting TipsUpdated a year ago

Here are some troubleshooting tips for common online payment issues:

Payment Method Related

Check Your Payment Information:

• Double-check the accuracy of your payment details (credit card number, expiration date, CVV, etc.).
• Ensure that the billing address matches the one associated with your payment method.

Update Your Payment Method:

• If your payment information is correct but you’re still encountering issues, your payment method might be expired or deactivated.
• Update your payment method by adding a new card or verifying the existing one.

Contact Your Bank or Credit Card Provider:

• Sometimes, banks or credit card companies block online transactions due to security reasons.
• Call your bank or check your online account to verify if any restrictions are in place.

Check for Sufficient Funds:

• Ensure that your account has sufficient funds to cover the transaction.
• If you’re using a credit card, check the available credit limit.

Try a Different Payment Method:

• If one payment method fails, try using an alternative (e.g., PayPal, another credit card).
  

Technical Issues / Non-payment method related

Clear Browser Cache and Cookies:

• Sometimes, cached data can cause payment issues.
• Clear your browser cache and cookies, then try again.

Disable VPN or Proxy:

• Virtual private networks (VPNs) or proxies might interfere with payment processing.
• Temporarily disable them and attempt the payment again.

Use Incognito/Private Browsing Mode:

• Open an incognito or private browsing window to avoid any conflicting extensions or settings.

Check for Browser Extensions or Add-ons:

• Some browser extensions can interfere with payment gateways.
• Disable any extensions related to ad-blocking or security and retry the payment.

Try a Different Device or Browser:

• Sometimes, device or browser compatibility issues cause payment failures.
• Switch to a different device or use an alternative browser.

If everything else fails, you can contact us directly and we'll figure out a manual payment method.