Contact us directly at support@mrpoolman.com.au or at 1300511901.

Contact us directly at <a href="mailto:support@mrpoolman.com.au">support@mrpoolman.com.au</a> or at 1300511901

Need to Talk?

It depends on your location. Contact the customer service team with your location and product you need installed and we'll be able to assist you and locate an installer near you.

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Do you have installers across Australia?

Our customer service team is based on-site at the Mr Pool Man warehouse and not remotely, so any questions will be answered during standard business hours. Customer service hours 9am-5pm AEST Mon - Fri. * Service hours may change during public holida

Our customer service team is based on-site at the Mr Pool Man warehouse and not remotely, so any questions will be answered during standard business hours.&#xA0;Customer service hours 9am-5pm AEST Mon - Fri* Service hours may change during public holidays, special events, and sale days.Need to contact the team? Head on down to the <a href="https://www.mrpoolman.com.au/pages/contact-us">contact us page</a>

Customer Service / Office Hours

Help Center Article: Providing Information for a Warranty Claim. If you need to make a warranty claim for a product, here’s what you’ll need to provide to help us assess and process your claim effectively:. Photos of the Issue. Purchase Receipt. Once

Help Center Article: Providing Information for a Warranty ClaimIf you need to make a warranty claim for a product, here&#x2019;s what you&#x2019;ll need to provide to help us assess and process your claim effectively:<h3 id="required-information-for-warranty-claims">Required Information for Warranty Claims</h3><ol><li>Photos of the Issue<ul><li>Submit clear photos showing the problem with the product, if possible.</li><li>If photos are not available initially, we can proceed without them but may request them later.</li></ul></li><li>Purchase Receipt<ul><li>Provide a copy of your purchase receipt to confirm your eligibility for a warranty claim.</li></ul></li></ol>Once you submit these details, we will evaluate your claim and keep you updated on the process.<h3 id="warranty-claims-for-fluidrazodiac-products">Warranty Claims for Fluidra/Zodiac Products</h3>If your product is under Fluidra warranty (e.g., Zodiac products), the manufacturer prefers to handle these claims directly due to their technical nature. Here&#x2019;s how to proceed:<ul><li>Create an Account: Visit <a href="https://www.zodiac.com.au/warranty">Fluidra&apos;s warranty website</a> and create an account.</li><li>Submit Details: Enter all information about your product and the issue you&apos;re experiencing.</li><li>Follow Up: Fluidra will contact you directly to arrange the next steps.</li></ul>This process often leads to quicker resolutions since you&#x2019;re working directly with the manufacturer. If you encounter difficulties signing up or logging the fault, please let us know&#x2014;we&#x2019;re happy to assist you as best as we can.<h3 id="warranty-claims-for-spa-electrics-products">Warranty Claims for Spa Electrics Products</h3>For warranty issues with Spa Electrics products, they typically prefer to handle these directly due to their electrical nature. To proceed:<ul><li>Visit Their Warranty Website: Go to <a href="https://www.spaelectrics.com.au/warranty">Spa Electrics Warranty Information</a> for details on how to submit your claim.</li><li>Reach Out for Assistance: If you encounter any issues with this process, let us know so we can assist further.</li></ul><h3 id="warranty-claims-for-pool-systems-products">Warranty Claims for Pool Systems Products</h3>For Pool Systems products, we&#x2019;ve taken steps to assist you directly. Here&#x2019;s what we&#x2019;ve done:<ul><li>Contacted the Supplier: We&#x2019;ve reached out on your behalf to Pool Systems.</li><li>Provided Reference Details: Your order reference number is Order Number: {{ticket.customer.integrations.shopify.orders.name}}.</li><li>Next Steps: Pool Systems&#x2019; email for warranties is warranties@poolsystems.com.au. They have your inquiry details and will advise on the next steps for resolving the issue.</li><li>Reply All: Be sure to Reply All on any correspondence to keep all parties informed.</li></ul><h3 id="how-we-can-support-you-further">How We Can Support You Further</h3>We&#x2019;re here to ensure your warranty claim process is smooth and straightforward. If you need additional help or have any questions, don&#x2019;t hesitate to reach out to us.

Providing Information for a Warranty Claim

Mr Pool Man

Dedicated to your satisfaction. Contact us for prompt, expert and courteous assistance.

Customer Service

Easy 11 Step Guide To Pool Maintenance

When will a pre-order product be sent?

How do I pick the right product?

Do we stock a replacement for your product?

Support for non-shop products

Product Warranties

In-store availability only

What are EX-Demo Units

Bulk / Wholesale Industrial Needs

Floc Guide

Stain Removers for Rust, Calcium, Salt & More

Bugs in Pool

How To Fix Green Pool Water

Pool and Spa Chemical Levels and Pool Water Chemistry

Test Strip Types

How Much of <Pool Chemical> do I need?

Chlorine not Working

How to Use the Water TechniX Filter Cleaning Solution

Water TechniX Crystal Cube FAQ

Bug away and Duck away replacement

EC or Electrical Conductivity Information

Water Testing and Pool Chemicals

How long should I run my pump?

What pool pump will replace my Astral CTX 360?

What Pool Pump Size do I need?

Low / High Pressure Problems

Retrofitting Pool Pumps

Pool Pump Troubleshooting

Pumps

Filter Measurements Not Found

What filter size do I need for my pool?

How much sand does my sand filter need?

Antibacterial Filter Replacements

Sand Filter Multiport Troubleshooting

Pool Filter Pressure Levels

How to Backwash a Pool Sand Filter

How to Measure and Find Your Pool Filter Cartridge

Water TechniX Eclipse Filter Cartridges

Cartridge Filter Leaks

Understanding Price Differences in Filter Cartridges of the Same Size

Filter Cartridges

Filters

Different Number of Pins on Chlorinator / Missing Brass Bridge

My new salt cell does not have a brass bridge at the end of the cell?

Do your Atomic Chlorinators power both salt and minerals?

What Chlorinator Size do I Need?

Chlorinator Troubleshooting

Low salt and low chlorine options

Chlorinators

Pool Cleaner Recommendations by Budget

Suction Pool Cleaner Troubleshooting

Water TechniX SoniX SX11 Cordless Robotic Pool Cleaner not working

Pool Hose Types

Replacement Cleaner Diaphragms / Cassettes

Can I leave my pool cleaner in the pool?

What’s the Best Pool Vacuum for Debris?

Pool Cleaners

LED Light Types, Recommendations & Installation Guide

How do I clean my pool light lens?

What pool light will best replace my old halogen light?

LED Pool Light Strip Requirement

LED Light Install Guide

LED Light Wiring Requirements

Pool Lights

Skimmer Socks Hard to Remove

Pool Jet Positioning

Skimmers & Fittings

Do Pool Covers Shrink

Pool Cover and Roller installation guides

Covers, Blankets & Rollers

Pool Heater Pump Sizing and Quote

Heat Pump Blowing out Cold Air

DIY Heat Pump Installation

Utopia and Paradise Heat Pump Differences

Heaters

Can the Venturi Slurpy Pump remove sand?

Floating Chemical Chlorine Dispenser

Accessories

Requesting a Quote for a Pool Light

Requesting a Quote for a Salt Water Chlorinator

Requesting a Quote for a Pool Filter

Requesting a Quote for a Pool Heater or Heat Pump

Requesting a Quote for a Pool Cleaner

Requesting a Quote for a Pool Pump

Getting the Price for a Product

Trade Customers: Special Pricing and Processes

Understanding Our Questions About Your Pool Needs

What to Do If You're Looking for a Product We Don't Stock

Custom Quotes and Product Specific Questions

Product Information

How to Create an Account

Managing Account Information

Password Recovery

Troubleshooting Online Shopping Cart Issues

Account Management

What payment options do you have available?

How To Reorder A Product

How do I cancel my order?

I think I ordered the wrong product, can I cancel my order?

Can you provide a free quote?

Custom Pool Package

How to place an order

Payment Troubleshooting Tips

How do I change my biling information?

My order was cancelled. What happened?

Need to Add Something to Your Mr Pool Man Order?

Ordering and Payment

What is your shipping policy?

Ordering from the USA / Overseas

When will my order ship?

Where is my order?

How do I track my order?

Where can I find my tracking number?

What shipping carriers do you use?

Help! Some of my order is missing?

How do bulky orders ship?

Do you ship to everywhere in Australia?

The product I ordered is fragile

Can I pick up my order?

Do you have any other pick-up locations?

What if my package gets lost or arrives damaged?

My order was marked as delivered but I did not receive it.

How long does delivery take?

Why can't I track my order?

Do you offer expedite shipping?

Christmas 2024 Shipping Cutoff Dates

Shipping ETA for Daisy Pool Covers and Rollers

Shipping Charges at Checkout

Order Delays

Tracking Issues or Potentially Lost Orders

Delivery of Acoustic Box Enclosures

Why Has My Order Been Split into Multiple Shipments?

Shipping and Delivery

Do you offer refunds or exchanges?

How do I make a return?

I received the wrong item / The product is deffective

Can I get a refund if I used a discount code?

Refunds for Cancelled Orders

Return Labels

How to Return an Item Purchased on eBay

Returns and Refunds

Where can I get a discount?

Do we price match?

Current Promotions and Sales

Loyalty program and rewards

How to redeem promotional codes

End Of Year Sale, Black Friday and Cyber Monday Deals

I forgot to apply my promo code at checkout

My promo code is not working

How do I use my reward points?

Redeeming Loyalty Points

Rewards, Referrals and Discounts

Where are you located?

Where are your products made?

Who is Mr Pool Man?

How do I find the right product for me?

Troubleshoting/Repairs

What makes our products better?

Trade Prices / B2B

What Are the Benefits of a Magnesium Mineral Pool?

How to Stop Bugs from Getting in Your Pool

Why Is My Pool Foamy?

How to Get Rid of Mustard Algae in Your Pool

Why Does My Pool Smell Like Chlorine?

How Long After Adding Chemicals Can I Swim?

Can I Swim in a Pool with Low Chlorine?

How to Shock a Pool Properly

Mr Pool Man - Supply Only Australian Pool Store

Frequently Asked Questions (FAQs)

How do I purchase a gift card?

How do I use my gift card?

Gift cards

When should I drain my pool?

How Often Should I Test My Pool Water?

What Chemicals Do I Need for a Healthy Pool?

How Do I Get Rid of Algae in My Pool?

Why Is My Pool Water Cloudy and How Do I Fix It?

How Do I Maintain a Saltwater Pool?

Why Does My Pool Smell Like Chlorine? (And How to Fix It)

Why Is My Pool Losing Water? (Evaporation vs. Leak)

How Do I Remove Metal Stains from My Pool?

How Do I Keep My Pool Clean with Less Maintenance?

How to Lower or Raise pH in a Pool?

How to Prevent Pool Green Water After Rain?

What to Do If My Pool Overflows After Heavy Rain?

How to Make My Pool Water Crystal Clear?

Pool Maintenance and Cleaning