Providing Information for a Warranty ClaimUpdated 20 days ago

Help Center Article: Providing Information for a Warranty Claim

If you need to make a warranty claim for a product, here’s what you’ll need to provide to help us assess and process your claim effectively:

Required Information for Warranty Claims

1. Photos of the Issue

   • Submit clear photos showing the problem with the product, if possible.
   • If photos are not available initially, we can proceed without them but may request them later.

2. Purchase Receipt

   • Provide a copy of your purchase receipt to confirm your eligibility for a warranty claim.

Once you submit these details, we will evaluate your claim and keep you updated on the process.

Warranty Claims for Fluidra/Zodiac Products

If your product is under Fluidra warranty (e.g., Zodiac products), the manufacturer prefers to handle these claims directly due to their technical nature. Here’s how to proceed:

• Create an Account: Visit Fluidra's warranty website and create an account.
• Submit Details: Enter all information about your product and the issue you're experiencing.
• Follow Up: Fluidra will contact you directly to arrange the next steps.

This process often leads to quicker resolutions since you’re working directly with the manufacturer. If you encounter difficulties signing up or logging the fault, please let us know—we’re happy to assist you as best as we can.

Warranty Claims for Spa Electrics Products

For warranty issues with Spa Electrics products, they typically prefer to handle these directly due to their electrical nature. To proceed:

• Visit Their Warranty Website: Go to Spa Electrics Warranty Information for details on how to submit your claim.
• Reach Out for Assistance: If you encounter any issues with this process, let us know so we can assist further.

Warranty Claims for Pool Systems Products

For Pool Systems products, we’ve taken steps to assist you directly. Here’s what we’ve done:

• Contacted the Supplier: We’ve reached out on your behalf to Pool Systems.
• Provided Reference Details: Your order reference number is Order Number: {{ticket.customer.integrations.shopify.orders.name}}.
• Next Steps: Pool Systems’ email for warranties is [email protected]. They have your inquiry details and will advise on the next steps for resolving the issue.
• Reply All: Be sure to Reply All on any correspondence to keep all parties informed.

How We Can Support You Further

We’re here to ensure your warranty claim process is smooth and straightforward. If you need additional help or have any questions, don’t hesitate to reach out to us.