Frequently Asked Questions (FAQs)

Explore our comprehensive FAQ section for quick answers to common queries. Your go-to resource for information.

Where are you located?

Ever wondered why Mr Pool Man hasn't invested in multiple warehouse locations across Australia? We answer your questions inside.

Where are your products made?

Our Water TechniX pool equipment is lovingly designed by Mr Pool Man in Australia, manufactured in China and quality checked in Australia before being sent to you. Our Water TechniX chemicals are designed and made in Australia 🐨 (They meet all of th

Who is Mr Pool Man?

Mr Pool Man is an Australian family owned and run business. Hardy, our Dad, starting it way back in 1998 by cleaning pools. Fast forward to now, we; his children, have taken it online and employ an amazing team to make the magic happen.Our mission? T

How do I find the right product for me?

Our best sellers page is usually a great place to start looking, but our customer service team will also be happy to assist you by providing a tailored recommendation; if you'd like to receive some suggestions, feel free to provide us your pool setup

Troubleshoting/Repairs

Contact us with a description and photos/videos of what needs to be troubleshoot and repaired. From there, our fantastic Customer Service Team can advise you on the next steps or a warranty procedure.

What makes our products better?

Comparing a brand against Water TechniX?The difference between them is quality, price and after-sale service. Limited by supplier issues, Mr Pool Man set out to create our own brand of pool supplies that are a notch above the rest.Aussie-designed for

Trade Prices / B2B

For Trade / B2B Inquiries, send us an email directly at [email protected] and place "Trade/B2B Inquiry" as the subject.

What Are the Benefits of a Magnesium Mineral Pool?

Magnesium mineral pools are gaining popularity in Australia for their gentle, spa-like feel and eco-friendly approach to water care. If you’re tired of red eyes, itchy skin, or harsh chemicals, here’s why switching to magnesium could transform your s

How to Stop Bugs from Getting in Your Pool

Bugs love pools as much as we do—mosquitoes, beetles, and backswimmers can turn a refreshing dip into a nuisance. Here’s how to keep your pool bug-free and crystal clear with ease. Solid covers: Block bugs completely (and reduce evaporation). Solar c

Why Is My Pool Foamy?

Foamy pool water is usually harmless but can signal contamination or chemical imbalance. In Australia, common culprits include sunscreen, algae treatments, or high organic loads. Here’s how to diagnose and fix the fizz, plus tips to keep your pool si

How to Get Rid of Mustard Algae in Your Pool

Mustard algae (yellow or brownish-green) is stubborn, chlorine-resistant, and loves shady spots in pools. Here’s how to nuke it for good and keep your water crystal clear. Appearance: Dusty yellow patches on walls, corners, or behind ladders. Texture

Why Does My Pool Smell Like Chlorine?

A strong chlorine smell doesn’t mean your pool is clean—it’s a red flag for chloramines, chemicals formed when chlorine reacts with sweat, oils, or urine. Here’s how to fix the stench and restore fresh, safe water. Chloramines: When free chlorine bon

How Long After Adding Chemicals Can I Swim?

Knowing when it’s safe to swim after adding chemicals is crucial for avoiding skin irritation, eye redness, or chemical imbalances. Here’s a guide tailored to common pool treatments. Test First: Always check chlorine (1–3 ppm) and pH (7.2–7.6) before

Can I Swim in a Pool with Low Chlorine?

While a quick dip might seem tempting, swimming in a pool with low chlorine levels (below 1 ppm) is risky. Here’s why—and how to fix it safely for your next swim. Bacteria & Viruses: Chlorine kills harmful pathogens like E. coli and salmonella. Low l

How to Shock a Pool Properly

Shocking your pool is essential for killing algae, bacteria, and contaminants—especially after heatwaves, heavy rain, or pool parties. Here’s how to do it right for crystal-clear water in Australia’s harsh conditions. Check using a pool chemical test

Mr Pool Man - Supply Only Australian Pool Store

At Mr Pool Man, we are dedicated to being your trusted supplier for high-quality pool products—whether you need pumps, filters, chemicals, or cleaners, we’re here to help keep your pool clean and running smoothly. However, our services focus exclusiv