Support for non-shop productsUpdated 2 months ago

At Mr Pool Man, we believe that exceptional customer service extends beyond the point of sale. While our primary focus is on the products available on our website, we recognise that pool owners may encounter issues with items purchased elsewhere. As part of our commitment to pool enthusiasts, we offer limited support for these off-site purchases.

We understand that troubleshooting and finding replacement parts can be challenging. Our goal is to empower pool owners by providing accurate information and guidance, regardless of where they made their initial purchase. Whether it’s a pool pump, filter, or maintenance equipment, we’re here to assist.

Common Questions and Solutions

Our support team is well-versed in common pool-related inquiries. From water chemistry to equipment maintenance, we’ll do our best to answer questions promptly. If you’re facing an issue with a product not bought from us, reach out—we might have a solution or workaround.

Sourcing Products and Replacements

We mainly stock products listed on our site. If you need parts for equipment you previously purchased from Mr Pool Man, we can help. However, we might not be able to source parts for equipment that we never sold. 

Limitations

It’s essential to clarify our limitations:

We cannot guarantee compatibility with all non-Mr Pool Man products.

Warranty coverage may differ for off-site purchases.

For non-Water TechniX / Mr Pool Man distributed products, our support extends to advice and sourcing, not direct warranty claims.